FAQ for ShoppersUpdated a year ago

What does my warranty cover?
Any typical shipping or fulfillment issues with your order, you may file a case. Please check the following issues to see if you qualify:

• Lost in transit
• Order item(s) damaged 
• Order item(s) missing (partial order received)
• Package stolen (must submit evidence or in some cases, a police report)

Where do I file a case?
Click on this link and fill out the form please

I have submitted a case, what do I do now?
Once you've submitted a case, our case managers will process your case and immediately start an investigation with the respective couriers to determine the status of your package. Different couriers and reasons for investigation will result in a different timeline for a conclusion. We will typically update you within 7 calendar days if we are able to proceed to replace the order for you or not. 

My order's tracking says it's delivered, but I have not received it. What should I do after submitting a case?
Great question! Usually when something like this happens, the package will be delivered within 5 business days so please wait a little longer. Alternatively, you can also check with your neighbors or the people who live in the same household or receptionist to see if they received the package on your behalf. 

If you have a cctv pointed at your doorstep, please check to see if someone actually came by to drop the package off or in worst case scenario, catch the porch pirate in action. Please submit the video recording to us if possible. 

Why is my shipping warranty voided?
If you have canceled an order and received a full refund for your order, the warranty is automatically voided. 

Filing chargebacks to the store you purchased from will also void your warranty.

Once your shipping warranty is voided, G1 nor the merchant is liable to honor the warranty or respond to your case messages.